Reservation & Payment
Booking steps
1. Choose tour & Submit request online
2. Get proposal and quotation.
3. Change itinerary to suit, fee-free.
4. Confirm the booking.
5. Pay deposit and complete.
Alteration & Cancellation
Alteration before payment is free of charge. In the process of travel, any extra payment caused by clients' changes will be added. Any unused portion is neither refundable nor exchangeable. Written notice of cancellation must be received by Visit Around China either by email or fax. Oral cancellation by phone will not be accepted. The cancellation refund is as follow:
Cancellation Refund | |
30 days before the scheduled date of departure | Get FULL refund |
15-30 days before the scheduled date of departure | Deduct 5% from the full refund |
7-15 days before the scheduled date of departure | Deduct 30% from the full refund |
2-7 days before the scheduled date of departure | Deduct 50% from the full refund |
Within 24 hours before the scheduled date of departure | Deduct 100% from the full refund |
In the process of the travel | Get NO refund unless it is agreed by VAC |
In addition to the above stated cancellation refund, please be noted the refund of the payment excluding penalties if applicable, charged by cruise, hotels, airlines and rail.
Deposit & Final Payment
An early booking refers to a booking made more than 45 days before the departure date. A deposit of 35% of the total tour fare is due if you make an early booking. The outstanding balance (65%) will be paid 15 days prior to departure date from your country. Generally speaking, full payment is requested before your arrival date.
A Late booking refers to a booking made in 45 days of the departure date, and are subject to availability. A late booking will only be taken with full payment. The deadline for full payment is 15 days prior to departure date from your country.
When the payment is handled, you are requested to send the copy of bank transaction receipts or stubs to us to ensure the booking. If the payment is by credit card, please fill out the Credit Card Authorization Form offered by Visit Around China. If your payment is not received by the due date, the booking will be subject to cancellation.
Please note that the balance due date will appear on your invoice and NO REMINDER for settlement will be sent. Failure to comply with the payment schedule may result in automatic cancellation of your reservation.
Children Fare
Children two years and under | 10% of the total price |
Children between two to five | 50% of the total price based on an extra bed in adults room upon request |
Children between six to eleven | 70% of the total price based on an extra bed in adults room upon request |
Children of twelve and above | 100% of the total price |
The above is the general terms of children discount. Please consult your travel advisor about the details.
Methods of Payment
Credit Card
By choosing this way, the client will receive a Credit Card Authorization Form sent through e-mail by Visit Around China. Then he/she should fill out the form, and email it back to us with a copy of both sides of the credit card. Please note that a handling fee is charged by banks for every transaction. The amount varies from bank to bank. Hence, besides the invoiced price, an extra 2.5%-3% will be charged as the handling fee for credit card payment.
Wire Transfer
If choosing to pay by wire transfer, the client will be requested to send the copy of bank transaction receipts or stubs to us. Once we have received the copy, we will proceed to secure your booking. The bank information and the corresponding account are asked by us while you need ro make payment.
Note
1. No matter you pay by which currency from other countries, you could pay to the above account number.
2. It may take up to 10 days for your payment to reach our account.
Clients Health Requirements
To ensure the smooth operation of the tour, Visit Aorund China highly recommends that participants be in good health. We recommend you to consult your physical regarding the wellness and ability to travel long distances and high altitude regions. Any physical or mental disability which requires special treatment or attention must be noted at the time of reservation.
Private Tour and SIC Tour
Visit Around China specializes in private tour which means you (and your party) decide which day to go and enjoy private vehicle and guide service during the whole trip. It is the guarantee of flexibility, comfort and your peace of mind.
For solo travelers and business clients, our travel consultant may recommend SIC tour (bus tour), which means participant will share bus and guide service with other clients. Our coach and guide will go from hotel to hotel to pick up guests who signed up the tour for the day. Only English-speaking guide provided for SIC tour, and our guide will take you to all the scenic spots as what listed in the itinerary. It is very convenient and economic.
Complaints
For any complaint, please notify your guide immediately to avoid any potential similar problems from happening again during your trip. If your complaint can not be resolved locally, please kindly send us an email or call us at any of your convenient time. Our travel consultant and the after-service staff will deal with it quickly to meet your satisfaction. To be valid, all complaints with details must be submitted by email within 30 days since the end of the tour.
Privacy
The clients' privacy is important to Visit Around China. We will not discuss or disclose of the clients' information with any third parties, and not rent your email or postal address for on-line business to other company.
Responsibility
Visit Around China acts only in the capacity of an agent for contracted travel-related services. All travel arrangements included in trips are made on participants or agents' behalf upon the express condition that neither Visit Around China nor its agents shall be liable or responsible in the absence of its/their negligence for any direct, indirect, consequential harm, or irregularity of any kind which may be accessioned by reason of any act or omission of any person or entity, inducing without limitation, any act of negligence or breach of contract of any third party such as airline, train, coach, private car, cruise vessel, boat, or any other conveyance, hotel, sightseeing provider, local ground-handler, restaurant, etc., which is to or does supply any goods or services for trips. Participants and agents understand that Visit Around China neither owns nor operates such third party suppliers and accordingly agrees to seek remedies directly and only with those suppliers and not holdVisit Around China responsible for their acts, omissions or commissions. Without their limiting the foregoing, Visit Around China is not responsible for any losses or expanse due to the delay of changes of schedule, over booking of accommodations, default of any third parties, sickness, weather, strike, acts of God, acts of terrorism, force majeure, acts of government's civil disturbances, war, quarantine, customs regulations, epidemics, criminal activity or for any other cause beyond its control. All such losses or expenses have to be borne and paid for by the participant or agents.
Visit Around China reserves the right to postpone, alter or cancel the travel services as necessary due to the unforeseen conditions or for the convenience of the operation of tours. Any additional payment incurred shall be charged to the traveler and the overcharge shall be refunded. Liability for such cancellation is limited to full refund of money received by Visit Around China. No unused refund shall be given back in part or in full due to traveler's unwillingness to go. All tour fares are based on the present value of foreign currencies in relation to the U.S.dollar, and in current tariffs on the same date and are subject to change. However, Visit Around China will not adjust the price once it has been confirmed and deposit has been received.
Visit Around China shall not be liable for any dangers and risks inherent in travel, which may result in traveler's injuries, damages or losses. Places in remote areas may without easy access to medical facilities or rapid assistance. Traveler is hereby warned of such kind of dangers and risks, and the possibility traveler may not travel as scheduled due to personal emergency. Baggage is carried at owner risk and baggage insurance is recommended.
Visit Around China reserves the right to decline to accept, or retain any person as tour participant, should such person's health, mental condition, physical infirmity or general deportment impede the operation of the tour or the rights, welfare or enjoyment of other tour participant. Participant should strictly abide by the laws and regulations promulgated by the governments of China . Visit Around China shall not be responsible for the penalty in part or in full due to the infringement.
Visit Around China does not take any responsibility for any items purchased at shops during the tours. Any after service must be between consumer and shops.